FAQs

HOW DO I ORDER ON YOUR WEBSITE?

Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Our Online Store offers Cash on Delivery service nationwide.

HOW LONG SHOULD I WAIT FOR MY ITEMS TO ARRIVE?

Order delivery estimate

Cash on delivery Metro Manila
2-3 business days

Cash on delivery Non Metro Manila
3-15 business days

Please take note that our cash on delivery service is handled by a third party courier, whether it would be LBC, Quadx via Gogoxpress. We do not hold or control the time of the delivery once it is on transit status.


I DID NOT RECEIVE ANY CONFIRMATION, WHAT SHOULD I DO?

If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation withing 24-72 Hours, please contact us at nonstopzone@gmail.com

DO WE ALLOW STORE RETURNS AND REFUNDS?

Items sold are covered by 7 day easy return.
The applicable return policy indicates the number of calendar days in which the return of the item would be valid.
Countdown of coverage starts from the date the item was delivered.

Important Points for your Return:

Original Packaging (including bubble wrap)
Complete with freebies and accessories
Unused Condition
With tags and labels


Returns Process:

Return process begins once you emailed at nonstopzone@gmail.com, please provide brief description for the reason of return.
You’ll need to drop the item returned to any LBC branch within 7 days upon receiving the instructions. (If you failed to drop the item, you agree to waive your right, thus your return is forfeited.)
Once we receive the item from our courier the quality check will start.
Upon completion of the Quality Check, our returns team will inform you accordingly for the returns via SMS and/or email.
We will replace the item if:

Item is not physically scratched and opened
Item was not damaged
Item has factory defect.
We will not refund or replace item if damaged.

MY ITEM HAS NOT ARRIVED ON THE GIVEN TIME FRAME?

There are instances where the shipping time takes more than we stated, this is because of some reasons

Incomplete address
Unreachable mobile number
Area not covered via COD or Area is considered as remote area
Always make sure to complete your Address to ensure a successful delivery.

For more questions, please email us at nonstopzone@gmail.com